Frequently Asked Questions

Orders, Shipping, & Returns

Are all items handmade?

Yes, pieces are individually shaped, baked, sanded, and assembled by hand in small batches. 

Will my item look exactly like the photo?

Expect minor variations. Handcrafted items and marbled slabs have unique patterns, meaning no two pairs are identical. 

Please note that a marbled clay slab has quite a bit of variation by design and the pair you receive may look somewhat different than the pair pictured but will most certainly be from the same batch/slab.

Do you accept returns?

For information on returns or exchanges please see our Refund and Return policies.

How long does it take to ship my items?

For questions about shipping and delivery please see our Shipping Policy.

Product & Material Questions 

What is polymer clay?

Polymer clay is a hardening synthetic modeling material baked in an oven to create a strong, lightweight finish. 

Are your earrings heavy?

No, polymer clay is extremely lightweight. Even large statement earrings are comfortable for all-day wear. 

Is your jewelry fragile?

Fully cured polymer clay is flexible and durable. However, thin details or delicate floral elements can break if bent or mishandled. 

Are the metal components safe for sensitive skin?

Yes, posts and hooks use hypoallergenic, nickel-free materials like surgical steel or gold-plated stainless steel. 

What materials do you use?

I use high‑quality polymer clay, hypoallergenic metals and premium findings made of various metals, wood, and other materials. Some designs may include resin, foil leaf or hand‑painted details.

Care Instructions

Is the jewelry waterproof?

Polymer clay resists water, but you should avoid wearing pieces in swimming pools, oceans, or hot tubs to protect the metal components and glazes. Other jewelry components may not be waterproof (such as wood) and care should be taken to avoid prolonged exposure to moisture.

How do I clean my jewelry?

Wipe clay components gently with a damp microfiber cloth or a cotton swab with a little water or rubbing alcohol. Clean metal parts with a soft jewelry polishing cloth. DO NOT use acetone on polymer clay jewelry as it can degrade the product and ruin the finish.

How should I store my pieces?

Store items in a cool, dry place away from direct sunlight, heavy objects, perfumes, and oils to prevent scratches or discoloration.

Questions about Apis Crafts
What does Apis mean?

Apis Mellifera is the scientific name of one of the most artistic, community oriented, and fascinating species on Earth - the honeybee.  Fun fact: As a student studying biology I spent several years beekeeping and researching honeybees! I’ve had an affinity for this small but mighty creature ever since, whose survival is critical to a healthy planet Earth.

Where is Apis Crafts located?

All items produced by Apis Crafts are shipped from a location near Denver, Colorado.

Are Apis Crafts product mass produced?

Every item is handmade by the artist, slowly, with care and attention to detail.  No two pieces are alike, and as an artisan boutique Apis Crafts will never be mass produced.